Privacy Policy

Last Updated: 5/20/2025

Welcome to Trakure! Your privacy is important to us. This Privacy Policy explains how Trakure ("we," "us," or "our") collects, uses, shares, and protects information in relation to our software-as-a-service application (the "Service").

1. Information We Collect

Information You Provide Us:

  • Account Information: When you sign up for Trakure, we collect information such as your name, email address, organization name, and password.
  • Payment Information: If you subscribe to a paid plan, our third-party payment processor (e.g., Dodo Payments) will collect your payment information. We do not store your full credit card details.
  • Workflow Data: Information you input into the Service, including details about your orders, items (SKUs, dimensions, etc.), workflow stages, sub-stages, remarks, packaging materials, and uploaded images.
  • Communications: If you contact us directly, we may receive additional information about you.

Information We Collect Automatically:

  • Usage Data: We may collect information about how you use the Service, such as features accessed, actions taken, time spent on pages, and error logs.
  • Device and Connection Information: We may collect information about the device you use to access the Service, such as IP address, operating system, browser type, and device identifiers.
  • Cookies and Similar Technologies: We use cookies to operate and administer our Service, gather usage data, and improve your experience.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, maintain, and improve the Service.
  • Process your transactions and manage your subscription.
  • Send you transactional communications, including service announcements, technical notices, updates, and support messages.
  • Respond to your comments, questions, and requests, and provide customer service.
  • Monitor and analyze trends, usage, and activities in connection with our Service.
  • Personalize the Service.
  • For compliance purposes, including enforcing our Terms of Service, or other legal rights.

3. How We Share Your Information

We do not sell your personal information. We may share information as follows:

  • With Service Providers: We may share information with third-party vendors and service providers that perform services on our behalf (e.g., payment processing by Dodo Payments, email delivery by Resend, hosting by Supabase/Vercel, analytics). These service providers will only have access to the information necessary to perform these limited functions.
  • For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent fraud, act in urgent circumstances to protect the personal safety of users of the Service, or protect against legal liability.
  • Business Transfers: If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be sold or transferred as part of that transaction.

4. Data Security

We implement reasonable technical and organizational measures to protect the information we collect. However, no internet or email transmission is ever fully secure or error-free.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide you the Service, comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Your Choices

  • You can access and update your account information through your account settings.
  • You may opt-out of marketing communications by following the unsubscribe instructions in those emails.
  • You can typically remove or reject cookies through your browser settings.

7. International Data Transfers

If you are located outside India and choose to use the Service, your information may be transferred to India, and processed there.

8. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@trakure.com.